Tecnico – A remote Tech Support offering
Connecting dots for a Connected World
Today, a common urban household has several devices like computers and smart phones; media and entertainment systems, and peripherals like printers and scanners hooked on to the internet to create an integrated experience called ‘Connected Home’. Connected homes are more than just an idea. It is one of the finest realities emanating from technology revolution. Consumers who are now living in a hyper-connected world need anytime, anywhere connectivity. Any household today holds an array of devices and gadgets. People now also expect to stay connected everywhere using a large selection of devices.
However, some of the typical business challenges in a hyper-connected world are:
- A user has multiple devices each with limited complimentary support
- A user has to put up with different SLA standards for each device
- A user needs to approach different suppliers for support based on the brand of the device