Tech Mahindra Business Services Group
BSG Tech mahindra

In a changing global environment, organizations are looking for end-to-end ownership of business processes to improve business agility and enhance customer experience. To achieve efficiency and be effective, organizations rely on industry standard processes, which are supported by best-in-class technology. However, shortage of capital and cost pressures, compel them to seek innovative engagement models to accomplish these goals.

Customer Challenges

  • Lack of end-to-end process ownership and ballooning costs
  • Time to market delays
  • Disparate and customized technology environments creating inefficiencies

TechM Platform Solutions leverage our best in class analytics, service delivery capabilities, domain knowledge access to new technology and process acumen to provide our customers with business solutions that enable scalability, flexibility and cost predictability.

Our global and scalable solutions enable the standardization and consolidation of business processes while accommodating changing needs. Customers are assured of quick on-boarding by leveraging pre-configured and standardized processes, ready-to-use accelerators and integration frameworks. Our solutions can be flexible and aligned to the customer’s priorities and needs. The solutions can be offered on a modular basis.

Benefits

  • Drives end-to-end visibility and process ownership.
  • Faster time to revenue and response.
  • Quick implementation with customizable pre-configured business processes and scalable IT infrastructure.
  • Lower upfront investment and lower risk with single point of contact per module.
  • Intelligence and analytical insights into business for comprehensive KPI and SLA reporting.
 
  • Standardized and industry best business processes with state-of-the-art applications and technology.
  • Reduced ongoing efforts and investments to keep the technology up-to-date.
  • A global and scalable solution that enables the standardization and consolidation of processes while accommodating growing business needs.
  • Improved efficiency in business operations achieved through sustained performance of best practices and deployment of effective control mechanisms.
  • Quick onboarding by leveraging pre-configured and standardized processes, ready-to-use accelerators and integration frameworks.

OrderFix

OrderFix

Our robust Order Fallout Management solution efficiently manages and resolves fallouts with least disruption to existing systems.

Tecnico

Tecnico

Our remote tech support solution makes the smart home of tomorrow into a practical and feasible solution of today.

Socio

Socio

Our social media platform solution helps enterprises with actionable insights and proactive solutions in a world of multiplying factors and multiple interaction points.

Managed Data Services

Managed Data Services

A reference data management platform from that mitigates risk, reduces costs and increases data quality in the financial services industry.

OrderVu

OrderVu

Our robust Order to Fulfilment management solution efficiently provides complete visibility into the process end-to-end and is designed by experts of the domain.

CareXa

CareXa

Our next generation customer care, with agent virtualization, analytics, assisted interactions and digital channels.

For further information please write to connect@techmahindra.com