Our success strategy was to engage the regions, to redo the business case, enabling visibility of country-specific benefits and to make the regional entities accountable for realizing these. The approach that Tech Mahindra BSG devised saw a three-way partnership between the program, regional stakeholders and Tech Mahindra BSG, supported by rigorous program governance.
The framework agreement agreed on the program scope and schedule. Country-specific roles and scope of business was captured in subordinate country agreements individually developed throughout the program.
- The program, managed from UK, was truly global, impacting 20 countries across seven time zones: UK (PMO location), US (two entities), BeNeLux (Belgium, Netherlands, Luxemburg, three entities), France, Germany, Italy, Asia Pacific (12 countries, 17 entities), and India (Tech Mahindra HQ and outsource location).
- Consolidation of operations across geographies in the space of order entry, order validation, rating and billing, invoicing and adjustments.
- Supporting business operations across multiple time zones and in multiple languages.
- 20+ systems supported in local languages
Owing to the successful delivery on IB+ program, Tech Mahindra BSG was also awarded a ‘standalone’ F&A business process including Order Entry, Billing, Print and Dispatch, Financial Recording and Reporting business processes by the customer.