Tech Mahindra Business Services Group
BSG Tech mahindra

Retail

Shrinking margins and growing competition have put pressure on the bottom lines of many organizations. The organizations need a reliable business partner to connect them with end users by optimizing function for a greater Return on Investment (ROI) at an affordable cost.

“Know your customer” has been the Retail industry’s objective for the past several decades. Retailers have made huge investments to increase profitability, reduce cost and increase competitiveness. In spite of these significant investments, customer loyalty remains elusive.

Some key business challenges are:

  • Increased competition and shrinking margins
  • Acquisition and retention of customers
  • Non-standardized processes across global operations
  • Need for continuous differentiation

Tech Mahindra BSG is a leading service provider for retailers in areas of customer service, up-sell and cross-sell, customer behavior analytics and customer loyalty management. With the capability of managing thousands of customer contacts per month, our technology can seamlessly direct our customers’ end users toward an automated web-based service solution.

Our Retail Support Services

A challenging market, changing technology and intensified competition around the world, makes today's customers more powerful than ever before. Our Retail Solutions offer retailers with means to turn challenges into opportunities and help drive profitable multi-channel retailing strategies.

Tech Mahindra BSG's expertise in automation tools and IT services facilitate optimization of investments and structuring strategies to retain current customers and acquire new ones.

Leveraging strong business process knowledge, technological prowess, strategic alliances and a strong global presence, we offer innovative solutions to companies in the Retail sector.

We have a dedicated pool of resources comprising functional consultants, solution architects, technical architects, transition specialists, project managers, programmers and testers. Our extensive experience in integrating customer insights into solutions enables retailers to thrive in today's demanding marketplace.

Reduce Cost

  • Tools automation, e.g. interactive voice response, email management system, online HR, training and evaluation tools
  • Integrated multi-channel Customer Relationship Management (CRM) platform ensures reduced Average Handle Time (AHT) and Average Speed of Answer (ASA)

Increase Customer Satisfaction and Loyalty

  • Skill -based call routing to match skill set to address customer needs
  • Rigorous implementation of six sigma processes, quality audit and continuous improvement philosophy
  • Real-time web dashboard reporting

Increase Revenue

  • Increased cross sell and up sell of services and products
  • Effective product or service promotions through business analytics
  • Intelligence of customer interactions

For further information please write to connect@techmahindra.com