Tech Mahindra Business Services Group
BSG Tech mahindra


Technology companies that deal with hardware, software, peripherals and devices are investing significant resources to develop the people, technology, infrastructure and management processes to support an increasingly demanding customer base. We understand the technology eco system and the challenges of increasing customer support cost and the need for continuous product innovations. The level and complexity of technical support that end users need is unique to an organization along with the products and services provided.

We specialize in providing highly trained resources and deploying cutting-edge technology to create the technical support center. Our voice, e-mail, and chat support ranges from simple "how to" queries to sophisticated trouble-shooting and support for complex products. Our information technology support services include:

  • Highly trained and certified agents
  • Voice, e-mail and web chat
  • Scalable solutions to match organization growth

We provide the following Level 1 Technical Support services:

  • Hardware and software product support for server and peripherals
  • Storage and networking equipment
  • Support for remote hardware
  • Network and application maintenance
  • Knowledge management
  • Return Merchandise Authorization(RMA)
  • Troubleshooting

Tech Mahindra BSG's Technology Practice serves companies in the communication, computing and consumer electronics segments in the technology or Hi-Tech industry. The practice helps reduce time-to-market, create opportunities for revenue enhancement and maximize return on investments thereby enabling organizations to achieve business transformation together.

We serve customers in the following segments of the Hi-Tech or technology industry:

  • Hi-Tech manufacturers and distributors
  • Independent Software Vendors (ISVs)and online companies

Tech Mahindra BSG has extensive experience in superior customer management for global technology companies. From customer acquisition, technology support (L1) to customer retention, Tech Mahindra BSG adds value to the complete customer lifecycle management process with its highly customized services and solutions.

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