Global Delivery Head (Tech Mahindra BSG)
With a resolute focus on end-customer delight, Vijay Rangineni, Tech Mahindra BSG's Global Delivery Head rallies the entire organization towards the objective of undertaking wing-to-wing ownership of key customer relationships.
Leveraging more than 20 years of global operations and leadership experience in the service industry, Vijay helps Tech Mahindra BSG create compelling propositions that deliver lasting value to customers. With an equally strong belief in “Associates as key drivers of customer value ”, Vijay devotes substantial time on the operation floors, engaging with and motivating associates to stay focused on deliverables. A firm believer in the language of metrics, Vijay guides teams in the creation of frameworks to evaluate their performance and undertake consistent process improvement initiatives.
Prior to Tech Mahindra BSG, Vijay worked with Fortune 100 organizations such as American Express, Morgan Stanley/Discover Financial Services and GE, focusing on critical assignments and turnaround stories ranging from Delivery to Technology and Business Process Reengineering.
Vijay is an alumnus of Kellogg School of Management and also holds a Master's degree in Industrial Engineering from University of Texas at Arlington. He has addressed many international industry forums and seminars on Operational Excellence.